COMMUNICATION is the life blood of all relationships. GTN teams from the Field to the World Headquarters are spiritual families. Families are strengthened and held together by values. We value God, we value the stewardship our leaders carry for this ministry, and we value the call of God and worth of every team member. For these reasons, communication should be an established part of the life of each one of us. Much of our communication from the Headquarters to the world and vice versa is via email. To truly honor the values of our organization and one another – and maintain the strength of who we are, we must each take ownership of and be proactive in the area of communication.

 

GTN Communication Priority

When emails are received and are expected to be read and/or responded to, we will use an enumerated priority system to indicate the timeframe that the email should be read in, as well as whether a response is needed or not. This will be designated in the Subject Line of the email. Every email will not necessitate a Priority rating. For those that do, we will make it clear if a Priority email DOES NOT require a response. Typically 'Priority' emails will require a response as noted.

Response Required This means that the email should be read and responded to within 1 day.

Response Required
This means that the email should be read and responded to within 1 day.

Response Required This means that the email should be read and responded to within 1 week.

Response Required
This means that the email should be read and responded to within 1 week.

Response Required This means that the email should be read and responded to within 2-3 weeks.

Response Required
This means that the email should be read and responded to within 2-3 weeks.

Ministry@gotonations.org 
All itineraries, contact information, email or physical address change. Team Leaders and Regional Directors should be cc’ed.

Training@gotonations.org
Any and all questions related to any part of your Equipping Track (MPO, SRS Bootcamp, RTF, TIP, pre-departure related to Apprenticeship), any financial or donor related question, any inquiry related to your field location. (Note: 1. The International Internship Director will begin to communicate with interns 2-3 weeks following MPO. 2. The International Apprenticeship Director will communicate on an as needed basis with Apprentices prior to field departure pertaining to their budget.) Otherwise, all pre-field communication should go to training@gotonations.org and cc’ed on any other communication with Directors or offices within GTN until you depart for your Apprenticeship. This insures that you are on track and your needs are being addressed in the most efficient way.


News@gotonations.org 
All news related missionary correspondence to the public; i.e. newsletters, blog or email update notifications, prayer cards, etc. Team Leaders and Regional Directors should be cced. 

* If there are prayer request in the boy of your correspondence, and you wish for the prayer leaders to receive your prayer request, you must also send to pray@gotonations.org AND indicate in the Subject line that there are prayer request enclosed. 

Note:  Ministry, Nancy Lovelace, Craig Kuehn, and Mobilization will each automatically receive emails to this address.

Pray@gotonations.org 
All communication specifically requesting prayer, including prayer updates emailed to your partners. Team Leaders and Regional Directors should be cced.
*All prayer leaders will automatically receive emails sent to this address.

Membercare@gotonations.org
All communication related to scheduling a SOZO or RTF, the Member Care Advocate Program, seeking counseling in general, or home assignment retreat options, etc. Team Leaders and Regional Directors should be cc’ed unless deemed highly confidential, in which case the VP of Ministries and Exec. VP of Global Ministries will be advised.


Regional Directors Email Addresses

Africa East & South - Tim and Nancy Lovelace (tim.lovelace@gotonations.org; nancy.lovelace@gotonations.org )
Africa West & Central – Joel Hayslip (joel.hayslip@gotonations.org)

Asia- Craig and Sandra Kuehn (craig.kuehn@gotonations.org ; sgkuehn@gmail.com)
Southeast Asia West- Ariel and Mariapaz Acuna (ariel.acuna@gotonations.org; connect2god@gmail.com

Eurasia- Tim and Nancy Lovelace (tim.lovelace@gotonations.org; nancy.lovelace@gotonations.org)

Latin America- Wyly and Candy Gammon (wyly.gammon@gotonations.org; candace.gammon@gotonations.org)

North America- Nancy Lovelace (nancy.lovelace@gotonations.org

Email Regional Directors for: 

  • All inquiries to the World Headquarters from apprentices on the field, that cannot be answered by your Apprenticeship Director or Team Leader.
  • The Regional Directors wish to remain the point of contact with the WHQ for apprentice missionaries as it is a time of training and relationship building.
  • In the World Headquarter’s, the Apprentice’s Immediate Supervisor will take the place of a Team Leader and the VP of Equipping will take the place of Regional Director.
  • All draws and wire requests have to be submitted to and approved by a Regional Director. The Regional Director will then forward the request to Finance.

Note:  Check requests go in by noon on Tuesday and checks are mailed to the bank on Thursday afternoon. If you bank at Bank of America or Wells Fargo, they will be deposited if the office is making a corporate deposit that Thursday. If you request a draw outside of the WHQ’s check cutting cycle, reference the Missionary Manual for fees that will be incurred.

Finance

Donorservices@gotonations.org
If you support a GTN Missionary or a GTN Project via your personal check or Electronic Funds Transfer, and you need to alter or check on your donation; or, if you receive an email from Donor Services regarding a question about one of your personal donors and are asked for a reply. 
Note:  If a donor is missing on a particular month, you must either contact the donor yourself to inquire if there is a problem; or wait to confirm that there is a pattern of the donor missing their giving and then contact the donor. If the donor has indeed been giving, you should then email the donor’s name, address, donation total and dates that they said they gave, by check or EFT, and Donor Services will be glad to check the system. Remember that EFT donors often have expired credit cards and fail to give the new expiration date to GTN Business and Finance office. Team Leaders and Regional Directors should be cced.
 

Finance.inquiry@gotonations.org
If you are a full-time missionary and have financial related questions regarding payroll or need to request to set-up a recurring transfer to another missionary or project you may email Finance directly. Please note that one time transfers are not allowed due to the manual steps required to do the transfer.

This email address will only be checked on Mondays and Thursdays.  Please limit the use of this email to help protect the work flow of the limited Business and Finance staff so that they can handle the volume of work that they have to handle Monday through Thursdays. Team Leaders and Regional Directors should be cced.

Only email inquiries can be made to the Business and Finance Division. No phone calls or voicemails will be replied to except in the event of a true emergency.   

If you request information that should go through your Regional Director, you will receive a standard reply instructing you to go through your Regional Director.
Remember that accountants will reply to your email and that you will receive a direct reply that sticks to the facts.

Reporting@gotonations.org 
Any www.cireports.net error messages, response to a rejected BER, response to a delinquency notice, question regarding allowable expense or how to use the www.cireports.net website or log-in problems. Team Leaders and Regional Directors should be cced.

Tech@gotonations.org
Any GTN website or Donor Site error message or log-in problems. Team Leaders and Regional Directors should be cced.

Mobilization

Mobilization@gotonations.org
Any questions related to church relations, matching gifts, GTN events (like GTNE), GTN Foundation or GTN missionary media kits. Any responses to requests from Mobilization for stories, highlights, upcoming mission events, etc. Team Leaders and Regional Directors should be cc’ed.  

Webteam@gotonations.org
Any questions relative to GTN websites (gotonations.org, whyigo.org, globalpathway.org, revealmissions.net and MyGTN).  This could include updating your missionary profile, adding links to your profile page (media, social media, external website), or suggestions for MyGTN content.

Socialmedia@gotonations.org
All correspondence relative to social media (Facebook, Instagram, Twitter, Periscope, etc.).  This includes missionary input on social media campaigns (online devotional, picture requests, etc.), and requests to be added to the GTN Social Media Ambassadors “Secret Group” on Facebook. Team Leaders, Regional Directors and VP of Ministries should be cc’ed.